Restoration Dispatch & Scheduling Specialist

SERVPRO of Gaithersburg/Germantown; Harrisonburg (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Training & development

401(k) matching

Competitive compensation

Career progression

Professional development

Job summary

SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator to support scheduling teams to customer locations and assess work needs. The role requires organization, excellent customer service, and a proactive approach to assisting others in their time of need.

Primary duties include dispatching teams, maintaining scheduling software, and handling inquiries related to services. Strong data entry and local area knowledge are helpful for successful routing and service delivery.

Qualifications

• Minimum 2 years in customer service or office setting.
• Prior dispatch experience preferred.
• Must be able to multitask and maintain attention to detail.

Responsibilities

• Dispatch and schedule restoration teams to leads and projects in coordination with management.
• Review and maintain scheduling software to route appropriate teams.
• Perform detailed and accurate data entry.
• Manage inbound calls about past services and follow-ups.
• Collaborate with other departments as needed.

Skills

Customer service

Office experience

Dispatch experience

Multitasking

Data entry

Geography knowledge

Education

High school diploma/GED

Tools

Scheduling software

Job description

SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator to support scheduling teams to customer locations and assess work needs. The role requires organization, excellent customer service, and a proactive approach to assisting others in their time of need.

Primary duties include dispatching teams, maintaining scheduling software, and handling inquiries related to services. Strong data entry and local area knowledge are helpful for successful routing and service delivery.