Dispatch & Scheduling Coordinator - Restoration Teams

Servpro Industries, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Career progression

Professional development

Job summary

SERVPRO of Duncanville/DeSoto is seeking a Dispatch Coordinator to schedule restoration teams to customers' locations and coordinate with management. The role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

You will use scheduling software, enter data accurately, handle inquiries about services, and collaborate with other departments to ensure timely, quality work.

Qualifications

• High school diploma/GED preferred.
• At least 2 years of customer service or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail oriented in a fast-paced environment.
• Knowledge of local geographical area preferred.
• Proficiency with relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow-ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Scheduling

Data entry

Multitasking

Organization

Computer literacy

Education

High school diploma/GED (preferred)

Tools

Scheduling software

Microsoft Excel

Job description

SERVPRO of Duncanville/DeSoto is seeking a Dispatch Coordinator to schedule restoration teams to customers' locations and coordinate with management. The role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

You will use scheduling software, enter data accurately, handle inquiries about services, and collaborate with other departments to ensure timely, quality work.