Restoration Dispatch Coordinator – Schedule & Support

SERVPRO of Vacaville / Dixon; Waipahu (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of East Honolulu is seeking a Dispatch Coordinator to schedule restoration teams and coordinate with customers and management. This role requires strong organizational skills, outstanding customer service, and the ability to support others in time of need.

Responsibilities include using scheduling software, data entry, and coordinating across departments. Prior dispatch/office experience is preferred, with a high school diploma recommended. Competitive pay and benefits are offered.

Qualifications

• High school diploma or GED preferred.
• At least 2 years in customer service or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail oriented.
• Knowledge of local area preferred.
• Proficient with relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Office experience

Multitasking

Detail-oriented

Education

High school diploma/GED (preferred)

Tools

Scheduling software

CRM software

Data entry

Job description

SERVPRO of East Honolulu is seeking a Dispatch Coordinator to schedule restoration teams and coordinate with customers and management. This role requires strong organizational skills, outstanding customer service, and the ability to support others in time of need.

Responsibilities include using scheduling software, data entry, and coordinating across departments. Prior dispatch/office experience is preferred, with a high school diploma recommended. Competitive pay and benefits are offered.