Restoration Dispatch Coordinator

SERVPRO of Duncanville/DeSoto; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Career advancement

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO of Duncanville/DeSoto is seeking a Dispatch Coordinator to efficiently schedule restoration teams and manage incoming leads. The role requires coordinating with management, maintaining scheduling software, and ensuring accurate data entry while delivering exceptional customer service.

The ideal candidate has at least two years in customer service, strong organization, and proficiency with computer applications.

Qualifications

• High school diploma or GED is required or preferred.
• Minimum 2 years of customer service or office experience.
• Dispatch experience is preferred.
• Ability to multitask and stay detail oriented in a fast-paced environment.
• Knowledge of the local geographic area is a plus.
• Proficiency in relevant computer applications is required.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management.
• Review and maintain scheduling software to route teams appropriately.
• Perform detailed and accurate data entry.
• Handle incoming calls about past services, follow-ups on current projects, and general inquiries.
• Collaborate with other departments as needed.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

MS Office Suite

Dispatch software

Job description

SERVPRO of Duncanville/DeSoto is seeking a Dispatch Coordinator to efficiently schedule restoration teams and manage incoming leads. The role requires coordinating with management, maintaining scheduling software, and ensuring accurate data entry while delivering exceptional customer service.

The ideal candidate has at least two years in customer service, strong organization, and proficiency with computer applications.