Dispatch Coordinator

SERVPRO of Gaithersburg/Germantown; Harrisonburg (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Training & development

401(k) matching

Competitive compensation

Career progression

Professional development

Job summary

SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator to support scheduling teams to customer locations and assess work needs. The role requires organization, excellent customer service, and a proactive approach to assisting others in their time of need.

Primary duties include dispatching teams, maintaining scheduling software, and handling inquiries related to services. Strong data entry and local area knowledge are helpful for successful routing and service delivery.

Qualifications

• Minimum 2 years in customer service or office setting.
• Prior dispatch experience preferred.
• Must be able to multitask and maintain attention to detail.

Responsibilities

• Dispatch and schedule restoration teams to leads and projects in coordination with management.
• Review and maintain scheduling software to route appropriate teams.
• Perform detailed and accurate data entry.
• Manage inbound calls about past services and follow-ups.
• Collaborate with other departments as needed.

Skills

Customer service

Office experience

Dispatch experience

Multitasking

Data entry

Geography knowledge

Education

High school diploma/GED

Tools

Scheduling software

Job description

SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator!

Benefits

• Health insurance
• Training & development
• 401(k) matching

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.