Restoration Dispatch Specialist

Servpro-of-East-Honolul; Waipahu (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of East Honolulu is seeking a Dispatch Coordinator to organize and dispatch restoration teams to customer locations, coordinating with management and maintaining clear communications. This role emphasizes accuracy, timeliness, and top-notch customer service in a fast-paced office setting.

If you are organized, you possess strong customer service skills, and you strive to help others in their time of need, you’ll thrive in this environment and have opportunities for career progression.

Qualifications

• High school diploma or GED preferred.
• At least 2 years of customer service or office-related experience.
• Prior dispatch experience preferred.
• Knowledge of local geographical area preferred.
• Must be proficient with relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, and general inquiries.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Office experience

Multitasking

Detail oriented

Education

High school diploma/GED

Tools

Scheduling software

Computer applications

Job description

SERVPRO of East Honolulu is seeking a Dispatch Coordinator to organize and dispatch restoration teams to customer locations, coordinating with management and maintaining clear communications. This role emphasizes accuracy, timeliness, and top-notch customer service in a fast-paced office setting.

If you are organized, you possess strong customer service skills, and you strive to help others in their time of need, you’ll thrive in this environment and have opportunities for career progression.