Dispatch & Scheduling Specialist - Restoration

ServiceMaster Clean of Fraser Valley; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Career progression

Professional development

Job summary

SERVPRO of Duncanville/DeSoto is hiring a Dispatch Coordinator to organize and dispatch restoration teams to incoming leads and projects. You will coordinate with management, maintain scheduling software, and ensure efficient routing of crews while upholding quality standards in a fast-paced, service-focused environment.

The role requires strong customer service, attention to detail, and the ability to multitask. Prior dispatch or office experience is preferred.

Qualifications

• Customer service experience preferred
• Ability to multitask in a fast-paced environment
• Attention to detail and organizational skills
• Familiarity with scheduling software and office tools

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Skills

Customer service

Multitasking

Detail orientation

Communication skills

Organization

Education

High school diploma/GED

Tools

Scheduling software

Office applications

Job description

SERVPRO of Duncanville/DeSoto is hiring a Dispatch Coordinator to organize and dispatch restoration teams to incoming leads and projects. You will coordinate with management, maintain scheduling software, and ensure efficient routing of crews while upholding quality standards in a fast-paced, service-focused environment.

The role requires strong customer service, attention to detail, and the ability to multitask. Prior dispatch or office experience is preferred.