Restoration Dispatch Scheduler

Servpro Industries, Inc.; Harrisonburg, Northern (VA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Training & development

401(k) matching

Competitive compensation

Career progression

Professional development

Superior benefits

Job summary

SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator to organize restoration teams, coordinate schedules with management, and ensure timely responses to new and ongoing projects. The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced office environment.

Knowledge of local area and experience with scheduling software are a plus. This is a stepping stone in a growing SERVPRO franchise that values reliability, teamwork, and

Qualifications

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Skills

Customer service

Dispatch coordination

Scheduling

Data entry

Attention to detail

Geographic knowledge

Education

High school diploma/GED

Tools

Scheduling software

MS Office

Job description

SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator to organize restoration teams, coordinate schedules with management, and ensure timely responses to new and ongoing projects. The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced office environment.

Knowledge of local area and experience with scheduling software are a plus. This is a stepping stone in a growing SERVPRO franchise that values reliability, teamwork, and