Emergency Dispatch & Scheduling Specialist

Servpro Industries, Inc.; Bear (DE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Profit sharing

Training & development

401(k)

401(k) matching

Competitive salary

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking a Dispatch & Scheduling Coordinator to be the operational hub of our restoration team. You will coordinate emergency and scheduled services, maintain technician schedules, and support project managers while ensuring clear communication with customers.

This role directly impacts customer satisfaction, production efficiency, and team performance in a fast-paced restoration environment. Experience in dispatching and logistics is preferred.

Qualifications

• Two or more years of dispatching, scheduling, logistics, customer service, or office coordination experience.
• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.

Responsibilities

• Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
• Build and maintain efficient daily schedules while maximizing technician productivity.
• Continuously adjust schedules as emergency calls and priorities change throughout the day.
• Coordinate scheduling with Project Managers and department leaders.
• Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
• Answer incoming customer calls and gather accurate job information.
• Monitor emergency calls and assist with occasional after-hours dispatch support.
• Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
• Verify work orders and job information before dispatching crews.
• Coordinate equipment availability and logistical needs with production teams.
• Monitor technician availability, routing, and workload distribution.
• Support Project Managers with administrative coordination.
• Collaborate with every department to ensure outstanding customer service.
• Assist with general office responsibilities as business needs require.

Skills

Dispatching

Scheduling

Logistics

Customer service

Office coordination

Job description

SERVPRO of Bear, New Castle, and Upper Darby is seeking a Dispatch & Scheduling Coordinator to be the operational hub of our restoration team. You will coordinate emergency and scheduled services, maintain technician schedules, and support project managers while ensuring clear communication with customers.

This role directly impacts customer satisfaction, production efficiency, and team performance in a fast-paced restoration environment. Experience in dispatching and logistics is preferred.