Restoration Dispatch & Front Desk Coordinator

SERVPRO Industries, Inc.; City of Rochester (NY); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Superior benefits

Career progression

Professional development

Resumo da oferta

SERVPRO Industries, Inc. is seeking an Office Receptionist/Dispatch Coordinator to support scheduling teams to customer locations and assess work needs. Strong organizational skills and outstanding customer service are essential to thrive in this role.

You will manage incoming calls, coordinate dispatch with management, and maintain accurate data while supporting multiple departments in a fast-paced office environment. This position offers stability and opportunities for professional development.

Qualificações

• Minimum high school diploma or GED required.
• At least 2 years of customer service or office experience.
• Must be detail-oriented and able to multitask.
• Familiarity with local geography is required.
• Proficiency in standard computer applications is required.

Responsabilidades

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the schedule so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments as needed

Conhecimentos

Customer service

Office organization

Multitasking

Geography knowledge

Computer applications

Formação académica

High School Diploma or GED

Ferramentas

MS Office

Data entry

Descrição da oferta de emprego

SERVPRO Industries, Inc. is seeking an Office Receptionist/Dispatch Coordinator to support scheduling teams to customer locations and assess work needs. Strong organizational skills and outstanding customer service are essential to thrive in this role.

You will manage incoming calls, coordinate dispatch with management, and maintain accurate data while supporting multiple departments in a fast-paced office environment. This position offers stability and opportunities for professional development.