Reception/Dispatch Coordinator

SERVPRO Industries, Inc.; City of Rochester (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Superior benefits

Career progression

Professional development

Job summary

SERVPRO Industries, Inc. is seeking an Office Receptionist/Dispatch Coordinator to support scheduling teams to customer locations and assess work needs. Strong organizational skills and outstanding customer service are essential to thrive in this role.

You will manage incoming calls, coordinate dispatch with management, and maintain accurate data while supporting multiple departments in a fast-paced office environment. This position offers stability and opportunities for professional development.

Qualifications

• Minimum high school diploma or GED required.
• At least 2 years of customer service or office experience.
• Must be detail-oriented and able to multitask.
• Familiarity with local geography is required.
• Proficiency in standard computer applications is required.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the schedule so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments as needed

Skills

Customer service

Office organization

Multitasking

Geography knowledge

Computer applications

Education

High School Diploma or GED

Tools

MS Office

Data entry

Job description

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Office Receptionist/Dispatch Coordinator you will assist with scheduling teams to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the schedule so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments as needed

Position Requirements

• High school diploma/GED (required)
• At least 2 years of customer service and/or office-related experience
• Ability to multitask and to remain detail oriented
• Knowledge of local geographical area is required
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.