Reception/Dispatch Coordinator

SERVPRO; Town/Village of East Rochester (NY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

Job summary

SERVPRO is seeking an Office Receptionist/Dispatch Coordinator to organize scheduling for restoration teams, handle incoming calls, and coordinate with management. The role emphasizes customer service, multitasking, and accurate data entry.

Ideal candidates will know the local area, be proficient with standard computer applications, and support collaboration across departments to ensure timely responses and efficient operations at the office.

Qualifications

• High school diploma or GED is required.
• At least 2 years of customer service and/or office experience.
• Ability to multitask and stay detail-oriented.
• Knowledge of local geographical area is required.
• Proficiency with standard computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the schedule so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments as needed.

Skills

Customer service

Office experience

Multitasking

Detail oriented

Geography knowledge

Computer skills

Education

High school diploma/GED (required)

Tools

Microsoft Office

Job description

Benefits

• Competitive compensation


• Superior benefits


• Career progression


• Professional development

And more!

As the Office Receptionist/Dispatch Coordinator you will assist with scheduling teams to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team


• Review and maintain the schedule so that appropriate teams are routed accordingly


• Perform detailed and accurate data entry


• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications


• Collaborate and assist with other departments as needed

Position Requirements

• High school diploma/GED (required)


• At least 2 years of customer service and/or office-related experience


• Ability to multitask and to remain detail oriented


• Knowledge of local geographical area is required


• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.