Restoration Crew Chief | Lead & Customer Care

Servpro Industries, Inc.; San Marcos (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead and coordinate projects, ensuring the Here to Help commitment to customers is fulfilled. You will supervise restoration technicians, manage schedules, and maintain quality and safety on site.

This role emphasizes driving customer satisfaction, accurate job files, and effective collaboration with project managers and office staff to ensure timely, high-quality outcomes.

Qualifications

• Valid driver’s license.
• High school diploma/GED (preferred).
• Must be available to work a rotating on-call schedule.
• At least 1 year of experience in commercial cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Education

High school diploma/GED (preferred)

Job description

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead and coordinate projects, ensuring the Here to Help commitment to customers is fulfilled. You will supervise restoration technicians, manage schedules, and maintain quality and safety on site.

This role emphasizes driving customer satisfaction, accurate job files, and effective collaboration with project managers and office staff to ensure timely, high-quality outcomes.