Restoration Crew Chief — Lead Projects & Customer Experience

SERVPRO Team Friermuth; San Marcos (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead restoration projects and ensure top-tier customer service. This role coordinates field activities, supervises technicians, and maintains quality control on site.

The ideal candidate has experience in restoration or construction, strong leadership, and a commitment to safety. On-site work with potential on-call responsibilities supports our mission to help clients quickly and confidently after losses.

Qualifications

• Experience leading restoration or construction crews.
• Focus on customer experience and satisfaction.
• Commitment to safety and OSHA guidelines.
• Ability to supervise technicians and coordinate field work.

Responsibilities

• Coordinate and perform production activities as scheduled with quality control.
• Manage customer experience and online reviews; ensure satisfaction.
• Communicate expectations to restoration technicians and supervise their work.
• Document detailed and accurate job files for services provided.
• Manage labor and consumables on assigned projects.
• Coordinate progress with project manager and office staff.

Skills

Leadership

Customer service

Safety awareness

Team supervision

Education

High school diploma/GED (preferred)

IICRC certification preferred

Job description

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead restoration projects and ensure top-tier customer service. This role coordinates field activities, supervises technicians, and maintains quality control on site.

The ideal candidate has experience in restoration or construction, strong leadership, and a commitment to safety. On-site work with potential on-call responsibilities supports our mission to help clients quickly and confidently after losses.