Restoration Team Lead | Supervisor & Coach

SERVPRO of West Sioux Falls; Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Company parties

Job summary

SERVPRO Team Toft is seeking a Restoration Supervisor to lead restoration crews, ensure quality workmanship, and deliver exceptional customer service on residential and commercial projects. This hands-on leadership role requires leading by example and developing others.

You will oversee projects from start to finish, conduct briefings, train staff, and coordinate with customers and insurers while maintaining safety and SERVPRO standards.

Qualifications

• Experience in restoration, construction, cleaning, or related industry.
• Leadership or supervisory experience.
• Strong communication and organizational skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Valid driver's license with an acceptable driving record.
• Ability to lift up to 50 pounds and perform physical work in varying environments.
• Comfortable working in residential, commercial, and disaster restoration settings.

Responsibilities

• Lead and supervise restoration technicians on water, fire, mold, storm, and specialty cleaning projects.
• Ensure work is completed safely, efficiently, and according to SERVPRO standards.
• Train, coach, and mentor restoration team members.
• Conduct daily job site briefings and assign tasks.
• Perform inspections to ensure quality control and customer satisfaction.
• Communicate with customers, insurance professionals, and management throughout the project.
• Complete documentation, photos, moisture readings, and job records accurately using company software.
• Monitor equipment usage and ensure vehicles, tools, and job sites remain organized.
• Identify project needs and communicate labor, equipment, and material requirements.
• Respond to emergency after-hours calls as part of an on-call rotation.
• Promote a positive team culture built on accountability, professionalism, and customer service.

Skills

Leadership

Communication

Organization

Multitasking

Physical fitness

Job description

SERVPRO Team Toft is seeking a Restoration Supervisor to lead restoration crews, ensure quality workmanship, and deliver exceptional customer service on residential and commercial projects. This hands-on leadership role requires leading by example and developing others.

You will oversee projects from start to finish, conduct briefings, train staff, and coordinate with customers and insurers while maintaining safety and SERVPRO standards.