Restoration Claims File Coordinator

Servpro Industries, Inc.; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Job summary

Servpro Industries, Inc. is seeking a Job File Coordinator to support franchise operations in Dallas. The role emphasizes superb customer service, accurate data entry, and proactive claim communication to help clients in fire and water damage situations.

The ideal candidate demonstrates strong phone skills, analytic ability, and multitasking prowess while maintaining a courteous, professional demeanor in a fast-paced office.

Qualifications

• 1+ year of administrative or office experience.
• Customer service experience is a plus.
• Ability to learn new software systems and proprietary tools.

Responsibilities

• Provide excellent customer service.
• Communicate details to clients about claims.
• Perform data entry with accuracy.
• Build estimates for restoration damages.
• Take ownership of the job until completion.
• Perform general administrative duties.
• Assist other departments as needed.

Skills

Phone etiquette

Analytical skills

Multitasking

Proactive mindset

Interpersonal skills

Dependability

Education

HS Diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Servpro Industries, Inc. is seeking a Job File Coordinator to support franchise operations in Dallas. The role emphasizes superb customer service, accurate data entry, and proactive claim communication to help clients in fire and water damage situations.

The ideal candidate demonstrates strong phone skills, analytic ability, and multitasking prowess while maintaining a courteous, professional demeanor in a fast-paced office.