Restoration Claims Coordinator

IICRC; Dallas, Northern (TX, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

SERVPRO Franchise is seeking a detail-oriented Job File Coordinator to support claims processing and client communication. The role focuses on delivering excellent customer service, accurate data entry, and office support in a fast-paced team environment.

Ideal candidates have strong communication skills, are self-motivated, and can manage multiple tasks while maintaining professionalism and accuracy. Training and development opportunities are available.

Qualifications

• Ability to learn new software systems.
• 1+ year(s) of administrative or office-related experience.
• Customer service, quality assurance and scheduling are a plus.
• Experience in the service industry is a plus.
• Outstanding written and verbal communication with a courteous professional tone.

Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Skills

Customer service

Data entry

Multi-tasking

Organizational skills

Written and verbal communication

Education

HS Diploma/GED

Tools

Microsoft Office

Xactimate

Proprietary software

Job description

SERVPRO Franchise is seeking a detail-oriented Job File Coordinator to support claims processing and client communication. The role focuses on delivering excellent customer service, accurate data entry, and office support in a fast-paced team environment.

Ideal candidates have strong communication skills, are self-motivated, and can manage multiple tasks while maintaining professionalism and accuracy. Training and development opportunities are available.