Restoration Job File Coordinator /Scheduler

SERVPRO of Duncanville/DeSoto; Dallas (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

SERVPRO of Duncanville/DeSoto seeks a detail-oriented Job File Coordinator to support our franchise team. You will provide excellent customer service, communicate claims details to clients, and perform precise data entry to keep files moving.

The ideal candidate has at least 1 year of administrative experience, strong written and verbal communication, and the ability to multi-task in a fast-paced office. Proficiency in Microsoft Office and a willingness to learn Xactimate are required.

Qualifications

• 1+ year(s) of administrative or office-related experience.
• Customer service experience, quality assurance, and scheduling a plus.
• Experience in the service industry environment a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.
• Ability to multi-task and remain calm in tense or stressful situations.

Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Skills

Customer service

Communication

Analytical skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Training & development

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference every day. We have a sincere drive towards the goal of helping make fire and water damage 'Like it never even happened'! We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• Ability to learn new software systems
• 1+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in the service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.