Restoration Claims File Coordinator

IICRC; Dallas (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

SERVPRO Franchise is seeking a diligent Job File Coordinator to support claims handling and restoration projects. You will be on-site, providing outstanding customer service over the phone, data entry, and coordination to help clients through the remediation process.

The ideal candidate has at least one year of admin experience, strong communication, and proficiency with Microsoft Office; knowledge of Xactimate is a plus.

Qualifications

• 1+ year(s) of administrative or office-related experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to learn new software systems
• Proficiency in Microsoft Office (Outlook, Word, Excel) Xactimate a PLUS
• Ability to multi-task
• Very self-motivated and goal-oriented

Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Build Estimates for Restoration damage
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Skills

Customer service

Phone skills

Data entry

Multi-tasking

Attention to detail

Organizational skills

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Xactimate

Proprietary software

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Build Estimates for Restoration damage
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• Ability to learn new software systems
• 1+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in the service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) Xactimate a PLUS
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to complete a background check subject to applicable law