Restoration Claims & Scheduling Coordinator

SERVPRO of Duncanville/DeSoto; Dallas (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

SERVPRO of Duncanville/DeSoto seeks a detail-oriented Job File Coordinator to support our franchise team. You will provide excellent customer service, communicate claims details to clients, and perform precise data entry to keep files moving.

The ideal candidate has at least 1 year of administrative experience, strong written and verbal communication, and the ability to multi-task in a fast-paced office. Proficiency in Microsoft Office and a willingness to learn Xactimate are required.

Qualifications

• 1+ year(s) of administrative or office-related experience.
• Customer service experience, quality assurance, and scheduling a plus.
• Experience in the service industry environment a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.
• Ability to multi-task and remain calm in tense or stressful situations.

Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Skills

Customer service

Communication

Analytical skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Xactimate

Job description

SERVPRO of Duncanville/DeSoto seeks a detail-oriented Job File Coordinator to support our franchise team. You will provide excellent customer service, communicate claims details to clients, and perform precise data entry to keep files moving.

The ideal candidate has at least 1 year of administrative experience, strong written and verbal communication, and the ability to multi-task in a fast-paced office. Proficiency in Microsoft Office and a willingness to learn Xactimate are required.