Job File & Scheduling Coordinator

ServiceMaster by McCann; Denton (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

SERVPRO Franchise is seeking a detail-oriented Job File Coordinator to monitor leads from FNOL through completion, coordinating with Production and accounting to ensure accurate invoicing. The role emphasizes thorough documentation, timely communication, and quality customer service.

Ideal candidates have a high school diploma, strong administrative and verbal/written communication skills, and familiarity with restoration/construction processes.

Qualifications

• High school diploma/GED is required.
• Previous office/estimating experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments, as needed.
• Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

Skills

Customer service

Administrative abilities

Verbal communication

Written communication

Attention to detail

Education

High school diploma/GED

Tools

Xactimate

Job description

SERVPRO Franchise is seeking a detail-oriented Job File Coordinator to monitor leads from FNOL through completion, coordinating with Production and accounting to ensure accurate invoicing. The role emphasizes thorough documentation, timely communication, and quality customer service.

Ideal candidates have a high school diploma, strong administrative and verbal/written communication skills, and familiarity with restoration/construction processes.