Restoration Project File Coordinator

Servpro Industries, Inc.; Alexandria (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Employee benefits

Career advancement opportunities

Professional development

Supportive, team-oriented environment

Experience in the restoration and保险行业

Job summary

SERVPRO Team Warnecki in Alexandria, VA is seeking a dependable Job File Coordinator to keep restoration projects on track, maintain accurate documentation, and support daily operations in an in-office setting.

You’ll work closely with customers, project managers, field teams, and insurance representatives to ensure jobs progress efficiently from start to finish, reviewing paperwork for completeness and helping with schedules, reporting, and office tasks.

Qualifications

• At least 1 year of administrative, office, customer service, or related experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Comfort with technology, digital records, and learning new software.
• Ability to work independently and collaboratively.
• Dependability, initiative, and a commitment to accuracy.
• Professional problem-solving skills and a positive attitude.
• Reliable personal cell phone access for work-related communication and multi-factor authentication during work hours.

Responsibilities

• Create, maintain, and organize accurate job files.
• Review documentation for completeness, accuracy, and compliance.
• Monitor job statuses, deadlines, and outstanding paperwork.
• Conduct daily file reviews, audits, and follow-ups.
• Assist with estimates, document uploads, and job close-out.
• Receive and dispatch service requests and job referrals.
• Coordinate schedules with project managers and field teams.
• Maintain accurate digital records and prepare reports.
• Follow up on missing information and resolve documentation issues.
• Support daily office operations as needed.
• Communicate professionally with customers, insurance adjusters, and internal teams.
• Provide project updates and follow up on outstanding items.
• Respond to customer inquiries with patience and professionalism, including in stressful situations.

Skills

Strong organizational skills

Excellent written and verbal comms

Ability to manage multiple priorities

Dependability and initiative

Attention to detail

Problem-solving and positive attitude

Team players with independence

Reliability for MFA/2FA via phone

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SERVPRO Team Warnecki in Alexandria, VA is seeking a dependable Job File Coordinator to keep restoration projects on track, maintain accurate documentation, and support daily operations in an in-office setting.

You’ll work closely with customers, project managers, field teams, and insurance representatives to ensure jobs progress efficiently from start to finish, reviewing paperwork for completeness and helping with schedules, reporting, and office tasks.