Restoration Office & Process Specialist

SERVPRO Industries, Inc.; Gallatin, Northern (TN, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits including medical, VIS

401(k) with company match

Paid time-off and holidays

Paid parental leave

On-site fitness rooms

Job summary

SERVPRO Industries, Inc. is seeking a Restoration Office Specialist within Strategic Operations. The role focuses on the office and administrative side of the job lifecycle, including job file coordination, billing, audit, and collections, reporting to the Director, Restoration.

You will research market demands, outline and organize content, troubleshoot issues, and develop resources to ensure quality and reliable franchise execution of restoration processes.

Qualifications

• 2 years office/administrative experience; restoration/construction background preferred.
• Excellent written and oral communication; comfortable presenting in virtual meetings.
• MS Word, Excel, and PowerPoint proficiency.
• Clear, professional communication with employees, customers, and suppliers.
• Able to learn, adapt, and maintain high attention to detail.

Responsibilities

• Conduct research to identify market demands, standards, trends and performance in franchise office operations.
• Outline and organize content, communicating office processes to non-technical stakeholders.
• Troubleshoot and propose solutions for complex office process issues to enable service improvement.
• Develop and maintain job aids, checklists, and forms for franchise execution of restoration processes.
• Partner with Restoration Specialists to align field and office processes throughout the job lifecycle.
• Lead communications to franchise office staff and headquarters teams.

Skills

Communication skills

Team collaboration

Adaptability

Education

Bachelor's degree or related field

Tools

Microsoft Office

Job description

SERVPRO Industries, Inc. is seeking a Restoration Office Specialist within Strategic Operations. The role focuses on the office and administrative side of the job lifecycle, including job file coordination, billing, audit, and collections, reporting to the Director, Restoration.

You will research market demands, outline and organize content, troubleshoot issues, and develop resources to ensure quality and reliable franchise execution of restoration processes.