Administrative Assistant | Growth, PTO & 401(k) Benefits

Servpro Industries, Inc.; Grand Rapids (MI); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Overtime opportunities

Advancement opportunities

Paid time off

Training & development

401(k)

Competitive salary

Job summary

Servpro Industries, Inc. in Grand Rapids, MI is seeking an Administrative Assistant to facilitate efficient office operations and ensure seamless communication with customers and team members.

This full-time role encompasses customer service, scheduling, job management, basic bookkeeping, and reporting duties, contributing to the company’s goal of delivering top-quality fire and water damage restoration services with a collaborative, family-owned culture.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative roles, preferably in a fast-paced office.
• Familiarity with basic accounting principles and financial reporting.
• Proficiency with computer applications and ability to adapt to new software.

Responsibilities

• Answer phones, provide exceptional customer service, and maintain a detailed call log.
• Coordinate schedules to optimize work efficiency and balanced job scheduling.
• Manage the Work-in-Progress (WIP) Board to keep staff updated on daily schedules and job statuses.
• Complete First Notice of Loss (FNOL) documentation accurately.
• Complete estimates within 3 days of completion of job.
• Prepare job paperwork for Crew/Estimators and ensure timely conversion of estimates.
• Oversee job file documentation, communications, and subcontractor activities.
• Filing and photo transfer daily for jobs.
• Maintain compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs.
• Bill customers for services, process payments, and manage accounts receivable.
• Handle daily bookkeeping, prepare financial reports, and manage petty cash.
• Maintain an organized file system and company calendar/schedule.
• Manage incoming/outgoing mail, email, and faxes, and route Bulletins.
• Ensure proper on-hand delivery of office and general supplies.
• Maintain open communication with the General Manager regarding issues and needs.
• Perform other duties as assigned.

Skills

Administrative experience

Accounting basics

Computer proficiency

Communication skills

Organizational skills

Multitasking

Detail-oriented

Problem-solving

Education

High School Diploma or Equivalent

Job description

Servpro Industries, Inc. in Grand Rapids, MI is seeking an Administrative Assistant to facilitate efficient office operations and ensure seamless communication with customers and team members.

This full-time role encompasses customer service, scheduling, job management, basic bookkeeping, and reporting duties, contributing to the company’s goal of delivering top-quality fire and water damage restoration services with a collaborative, family-owned culture.