Restaurant Team Leader - Guest Experience

Baskin-Robbins; Boynton Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Job summary

Dunkin' Donuts franchisee is seeking an Assistant Manager in Boynton Beach, FL to support the General Manager in developing a high-performing team and delivering exceptional guest experiences while driving profitable top-line sales.

You will help recruit, train, and develop Crew Members and Shift Leaders, promote teamwork, and uphold brand standards while managing costs and maintaining a safe, clean environment.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Restaurant, retail, or supervisory experience.
• Guest focus – anticipate and exceed guest expectations.
• Passion for results – set targets and deliver on commitments.
• Problem solving and decision making based on analysis and judgment.
• Building effective teams by placing the right people in the right roles.
• Conflict management to resolve disagreements constructively.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Clear communication

Supervisory experience

Guest focus

Results driven

Problem solving

Team building

Conflict management

Job description

Dunkin' Donuts franchisee is seeking an Assistant Manager in Boynton Beach, FL to support the General Manager in developing a high-performing team and delivering exceptional guest experiences while driving profitable top-line sales.

You will help recruit, train, and develop Crew Members and Shift Leaders, promote teamwork, and uphold brand standards while managing costs and maintaining a safe, clean environment.