Restaurant Operations & Guest Experience Leader

Ontario Trillium Foundation; Deerfield Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Dunkin' brand restaurant in Florida is seeking a Restaurant Manager to lead a diverse team, drive guest satisfaction and profitability, and uphold brand standards. You will oversee daily operations, training, scheduling, inventory, and compliance with safety and cash-handling policies.

You will recruit and coach team members, monitor performance, and execute product roll-outs while maintaining a guest-focused culture and ensuring consistent service excellence in a fast-paced environment.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College degree preferred.

Responsibilities

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings.
• Deliver training to restaurant team members.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute new product roll-outs including training, marketing and sampling.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Completion of DCP and other vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies.
• Engages with Dunkin' Brands Field Operations team as appropriate.
• Recruit, hire, onboard and develop restaurant team members.
• Plan, monitor, appraise and review employee performance.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.

Skills

Leadership

Customer service

Financial management

Basic computer skills

English fluency

Education

College Degree preferred

Job description

Dunkin' brand restaurant in Florida is seeking a Restaurant Manager to lead a diverse team, drive guest satisfaction and profitability, and uphold brand standards. You will oversee daily operations, training, scheduling, inventory, and compliance with safety and cash-handling policies.

You will recruit and coach team members, monitor performance, and execute product roll-outs while maintaining a guest-focused culture and ensuring consistent service excellence in a fast-paced environment.