Assistant Manager: Lead Team & Guest Experience

Baskin-Robbins; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Job summary

Dunkin’ Donuts Franchisee in Florida is seeking an Assistant Manager to support the General Manager in building a strong team and delivering great guest experiences, while driving top-line sales.

You will help recruit, train and develop Crew Members and Shift Leaders, ensure brand standards are followed, and manage labor and costs to meet targets. The role emphasizes leadership, coaching, and maintaining a guest-focused environment.

Qualifications

• Clear verbal and written English communication.
• Restaurant, retail, or supervisory experience.
• Guest focus – anticipate needs and exceed expectations.
• Passion for results – set targets and deliver.
• Problem solving and decision making – analyze, judge, decide.
• Building effective teams – place the right people and empower them.
• Conflict management – address issues constructively.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

English proficiency

Guest focus

Results oriented

Team leadership

Conflict resolution

Communication

Job description

Dunkin’ Donuts Franchisee in Florida is seeking an Assistant Manager to support the General Manager in building a strong team and delivering great guest experiences, while driving top-line sales.

You will help recruit, train and develop Crew Members and Shift Leaders, ensure brand standards are followed, and manage labor and costs to meet targets. The role emphasizes leadership, coaching, and maintaining a guest-focused environment.