Shift Leader - Drive Team Excellence in Fast-Paced Service

Askar Brands; West Palm Beach (FL); On-site; USD 22,041 - 27,552; Full time

Job summary

Dunkin' Donuts in West Palm Beach is seeking a Shift Leader to help supervise daily restaurant operations and deliver an outstanding guest experience. You will support the Restaurant Manager by coaching team members, upholding brand standards, and ensuring shifts run smoothly in a fast-paced environment.

The ideal candidate is a proactive, positive leader with strong communication skills, experience guiding teams, and a commitment to food safety and guest satisfaction.

Qualifications

• Leadership experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Ensure compliance with food safety, sanitation, and health standards.
• Assist with employee scheduling as assigned.
• Monitor inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.
• Deliver exceptional guest service and resolve guest concerns promptly.
• Manage cash handling procedures and monitor cash over/short during each shift.

Skills

Team Leadership

Guest Service

Coaching

Problem Solving

Job description

Dunkin' Donuts in West Palm Beach is seeking a Shift Leader to help supervise daily restaurant operations and deliver an outstanding guest experience. You will support the Restaurant Manager by coaching team members, upholding brand standards, and ensuring shifts run smoothly in a fast-paced environment.

The ideal candidate is a proactive, positive leader with strong communication skills, experience guiding teams, and a commitment to food safety and guest satisfaction.