Restaurant Team Lead & Guest Experience Coach

Dunkin' Donuts; Bloom Township (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' Donuts in Illinois is seeking an Assistant Manager to support the Restaurant Manager in developing a team that delivers great guest experiences and profitable top-line sales.

You will coach crew, assist in recruitment and training, ensure brand standards, monitor service quality and cleanliness, and help manage labor and costs while upholding safety and ServSafe certification.

Qualifications

• Clear verbal and written communication in English.
• Basic math and financial management skills.
• Experience supervising restaurant, retail, or service teams.
• Must be at least 18 years old.
• High school diploma or equivalent.

Responsibilities

• Support Restaurant Manager in building a collaborative team and coaching staff.
• Assist in recruitment, selection and training of Crew Members and Shift Leaders.
• Promote brand standards, service quality and cleanliness at all times.
• Drive guest satisfaction and manage costs through efficient operations.

Skills

Verbal and written communication

Math and financial management

Supervisory experience

18+ years old

High school diploma

Education

High school diploma

Job description

Dunkin' Donuts in Illinois is seeking an Assistant Manager to support the Restaurant Manager in developing a team that delivers great guest experiences and profitable top-line sales.

You will coach crew, assist in recruitment and training, ensure brand standards, monitor service quality and cleanliness, and help manage labor and costs while upholding safety and ServSafe certification.