Assistant Manager - Café & Guest Experience Leader

Baskin-Robbins; Waukegan (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Donuts franchisee in Illinois is hiring an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales. You will help recruit, train, and develop crew and shift leaders, ensure brand standards, manage operations, and maintain safety and cleanliness.

If you thrive in a fast-paced environment and want growth opportunities with a franchisee, apply now.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High school diploma (or equivalent).
• Competencies: Guest Focus, Passion for Results, Problem Solving and Decision Making, Building Effective Teams, Conflict Management, Developing Direct Reports and Others.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Operations Excellence for Guest Satisfaction: Hold guests as highest priority and role model exceptional guest service; promote an environment with urgency to satisfy guests; ensure Brand standards and systems are executed.
• Monitor team performance to ensure quality, service, and cleanliness standards are met at all times.
• Complete all required training including ServSafe or equivalent certification.
• Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives; delegate and lead processes to control labor costs, food costs, and cash.

Skills

Verbal and written communication

Math and financial management

Supervisory experience

Education

High school diploma or equivalent

Job description

Dunkin' Donuts franchisee in Illinois is hiring an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales. You will help recruit, train, and develop crew and shift leaders, ensure brand standards, manage operations, and maintain safety and cleanliness.

If you thrive in a fast-paced environment and want growth opportunities with a franchisee, apply now.