Assistant Manager — Lead a High-Energy Café Team

Baskin-Robbins; Lake Zurich (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

Dunkin' Donuts franchisee in Illinois is seeking an Assistant Manager to support the Restaurant Manager in building a high-performing team and delivering great guest experiences.

You will assist in recruiting and training Crew Members and Shift Leaders, promote a positive work environment, and ensure brand standards and safety compliance.

This fast-paced role offers leadership growth and a path toward restaurant management with a focus on customer service and profitability.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High school diploma (or equivalent).
• Competencies include guest focus, results, problem solving, teamwork, conflict management, coaching others.

Responsibilities

• Promote a team environment by fostering respect, coaching and feedback.
• Assist in recruitment, selection, and training of crew and shift leaders.
• Support development of team members through cross training and delegation.
• Hold team members accountable for behavior and performance.
• Drive sales through restaurant standards and marketing initiatives.
• Assist in controlling labor and food costs and ensuring safety.

Skills

Guest Focus

Passion for Results

Problem Solving

Decision Making

Building Effective Teams

Developing Direct Reports

Conflict Management

Communication Skills

Education

High school diploma (or equivalent)

Job description

Dunkin' Donuts franchisee in Illinois is seeking an Assistant Manager to support the Restaurant Manager in building a high-performing team and delivering great guest experiences.

You will assist in recruiting and training Crew Members and Shift Leaders, promote a positive work environment, and ensure brand standards and safety compliance.

This fast-paced role offers leadership growth and a path toward restaurant management with a focus on customer service and profitability.