Assistant Manager - Team Building & Guest Experience

Baskin-Robbins; Elgin (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Dunkin’ Donuts franchisee in Illinois is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. You will help develop Shift Leaders and Crew Members, ensure brand standards, and drive profitability through efficient operations.

Ideal candidates will have strong communication and supervisory skills, a high school diploma, and a willingness to work in a fast-paced environment.

Qualifications

• Clear verbal and written communication in English.
• Strong math and financial management abilities.
• Experience supervising restaurant or retail staff.

Responsibilities

• Promote a team environment with coaching and feedback.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders.
• Support development of team members through cross-training and delegation.
• Maintain guest satisfaction and uphold brand standards.
• Drive sales through proper execution of restaurant standards and initiatives.
• Help manage labor costs, food costs, and cash handling.
• Ensure safety and cleanliness standards are met.
• Collaborate with Restaurant Manager on action plans to hit goals.

Skills

Communication skills

Financial management

Supervisory experience

Education

High school diploma or equivalent

Job description

The Dunkin’ Donuts franchisee in Illinois is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. You will help develop Shift Leaders and Crew Members, ensure brand standards, and drive profitability through efficient operations.

Ideal candidates will have strong communication and supervisory skills, a high school diploma, and a willingness to work in a fast-paced environment.