Restaurant Supervisor Lead: Coach Teams & Shape Experience

MOD Pizza, Inc.; Roanoke (TX); Presencial; USD 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental & Vision

Paid vacation

Paid sick time

401(k)

Free meals

Gym discount

Counseling services

Descripción de la vacante

MOD Pizza, Inc. is seeking a Restaurant Supervisor Lead to act as the second in command on the store leadership team, guiding Shift Supervisors and Squad Crew while learning operations alongside the General Manager.

You set the tone for the team and emphasize creating a welcoming environment for all guests, with over 70% of leaders promoted internally and a culture where everyone belongs. This role offers growth potential within MOD.

Formación

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Experience coaching, teaching and inspiring others.
• Proven success in following and enforcing processes and standards; coaching in a compassionate manner.
• Customer service skills and ability to remain calm and focused.

Responsabilidades

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
• Listen, acknowledge and resolve squad/guest concerns; escalate to GM as needed.
• Manage shift duties checklists and address equipment malfunctions.
• Support growth and well-being of the squad and celebrate wins.

Conocimientos

Customer service

Coaching

Coaching & mentoring

Process enforcement

Restaurant operations

Descripción del empleo

MOD Pizza, Inc. is seeking a Restaurant Supervisor Lead to act as the second in command on the store leadership team, guiding Shift Supervisors and Squad Crew while learning operations alongside the General Manager.

You set the tone for the team and emphasize creating a welcoming environment for all guests, with over 70% of leaders promoted internally and a culture where everyone belongs. This role offers growth potential within MOD.