Restaurant Supervisor Lead: Elevate Team & Guest Experience

MOD Pizza, Inc.; Houston (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Paid vacation

Paid sick time

401(k) retirement

Free meals

Gym discount

Counseling sessions

Job summary

MOD Pizza, Inc. in Houston seeks a Restaurant Supervisor Lead to join our store leadership team. You lead, coach and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the team, showing how to welcome guests and embrace our inclusive MOD culture. Over 70% of MOD Leaders are promoted internally, making MOD a long-term career home.

Qualifications

• Minimum 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Experience coaching, teaching and inspiring others.
• Proven ability to follow and enforce processes with compassion.
• Strong customer service skills and ability to stay calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
• Listen, acknowledge and resolve concerns; escalate as needed to GM.
• Manage shift duties checklists and address equipment issues.
• Support growth and well-being of the Squad and celebrate wins.

Skills

Customer service

Coaching

Team leadership

Process enforcement

Job description

MOD Pizza, Inc. in Houston seeks a Restaurant Supervisor Lead to join our store leadership team. You lead, coach and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the team, showing how to welcome guests and embrace our inclusive MOD culture. Over 70% of MOD Leaders are promoted internally, making MOD a long-term career home.