Restaurant Shift Manager II — Growth & Operations Leader

HMSHost International; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental & vision

Paid time off

Holiday pay

Meal & transportation benefits

401(k) with company match

Life insurance

Tuition reimbursement

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost International is seeking a Manager II to support branches in tactically executing complex QSR or casual dine restaurant operations. You will ensure cleanliness, readiness for business, staffing, and adherence to high standards while following company policies.

The role reports to the GM/AGM and requires working varied schedules on-site with 4+ years in food and beverage and 2+ years in supervision. Excellent customer service and OSHA/AB policy knowledge are essential.

Qualifications

• Minimum 4 years food and beverage, cash handling and customer service experience.
• Minimum 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Ability to read, write and comprehend instructions and policy documents; converse with customers.

Responsibilities

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assists the GM/AGM in supervising day-to-day activities of associates within a defined group of restaurants or POS.
• Ensures compliance with AB policies and health/safety procedures.
• Participates in interviewing, hiring input, promotions or status changes to the GM for associates.
• Manages scheduling to ensure shifts are covered; supervises staffing across units.
• Maintains clean, stocked, and visually appealing display areas and ensures equipment is in good working order.
• Operates cash register and follows cash handling procedures; maintains cash security.

Skills

Food & Beverage experience

Cash handling

Customer service

Supervisory experience

Job description

HMSHost International is seeking a Manager II to support branches in tactically executing complex QSR or casual dine restaurant operations. You will ensure cleanliness, readiness for business, staffing, and adherence to high standards while following company policies.

The role reports to the GM/AGM and requires working varied schedules on-site with 4+ years in food and beverage and 2+ years in supervision. Excellent customer service and OSHA/AB policy knowledge are essential.