Restaurant Shift Manager II — Lead Ops & Growth

HMSHost International; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

401(k) company match

Life insurance

Tuition reimbursement

Employee assistance program

Career growth opportunities

Referral bonus

Job summary

HMSHost International in Charlotte, NC is seeking a Manager II to oversee complex QSR or Casual Dine restaurant operations. The role ensures a clean, ready-for-business restaurant, staffed and operating to high standards.

You will supervise day-to-day activities, manage scheduling, and enforce health, safety and alcohol policies, while partnering with the GM on hiring, training and performance management.

Qualifications

• Requires a minimum of 4 years food and beverage, cash handling, and customer service experience.
• Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Responsibilities

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures.
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit.
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered.
• Actively ensures all associates take all mandated rest breaks and meal periods.
• Ensures display areas are appropriately clean, stocked, and visually appealing.
• Ensures all equipment is in good working order.
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM.
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.
• Places orders for individual units, receives goods, processes invoices.
• Ensures that the company has most current contact information for all associates working in the restaurant.

Skills

Food & beverage experience

Cash handling

Customer service

Job description

HMSHost International in Charlotte, NC is seeking a Manager II to oversee complex QSR or Casual Dine restaurant operations. The role ensures a clean, ready-for-business restaurant, staffed and operating to high standards.

You will supervise day-to-day activities, manage scheduling, and enforce health, safety and alcohol policies, while partnering with the GM on hiring, training and performance management.