Shift Manager II: Senior Restaurant Operations Lead

HMSHost International; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

401(k) matching

Life insurance

Tuition reimbursement

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost International is seeking a Manager II to assist branch management in tactically executing complex QSR or Casual Dine restaurant operations. You will ensure the restaurant is clean, ready for business, staffed, and operates to high standards, using prescribed policies and procedures.

The role requires 4+ years in F&B and at least 2 years of supervisory experience, with strong customer service and leadership abilities. This is an on-site role with diverse shifts and growth opportunities.

Qualifications

• Requires minimum of 4 years food and beverage, cash handling, and customer service experience.
• Requires minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Ability to speak, read, and comprehend instructions and policy documents; communicate effectively with customers

Responsibilities

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assists the GM/AGM in supervising day-to-day activities of associates within a defined unit or group of restaurants.
• Ensures compliance with all company adult beverage policies and AB procedures.
• Participates in interview process; aids in hiring decisions and promotions.
• Assigns work tasks, prepares schedules, and ensures shifts are covered.
• Monitors mandated rest breaks and meal periods for all associates.
• Ensures display areas are clean, stocked, and visually appealing.
• Maintains equipment; operates cash register and follows cash handling policies.
• Monitors wellness and safety procedures and reports safety concerns to GM.
• Performs Health and Safety activities per Health and Safety policy.
• Places orders for units, receives goods, processes invoices.
• Keeps contact information for all associates up to date.

Skills

Customer service

Supervisory

Job description

HMSHost International is seeking a Manager II to assist branch management in tactically executing complex QSR or Casual Dine restaurant operations. You will ensure the restaurant is clean, ready for business, staffed, and operates to high standards, using prescribed policies and procedures.

The role requires 4+ years in F&B and at least 2 years of supervisory experience, with strong customer service and leadership abilities. This is an on-site role with diverse shifts and growth opportunities.