Senior Shift Manager – Growth & Operations Leader

HMSHost; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Generous paid time off

Holiday pay

Meal benefits

401(k) with company match

Life insurance

Tuition reimbursement

Training and career growth

Referral bonus

Job summary

HMSHost is seeking a Manager II to assist branch management in executing complex QSR or Casual Dine restaurant operations. You will ensure the restaurant is clean, ready for business, staffed, and operates to high standards.

You will use prescribed policies to guide decisions and uphold health and safety guidelines while leading a team. Reporting to the GM or Director of Operations, you will oversee opening and closing routines, staffing, scheduling, and customer service, ensuring consistent

Qualifications

• Minimum 4 years of food & beverage, cash handling and customer service experience.
• Minimum 2 years of supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Ability to read, understand instructions and policy documents; communicate with customers.

Responsibilities

• Open, daily and closing procedures/checklists per company policies.
• Supervise day-to-day activities of associates within a defined unit or group of restaurants.
• Enforce health, safety and AB (adult beverage) policies.
• Participate in hiring, promotions, terminations, and staffing decisions with the GM.
• Schedule management and ensuring shifts are covered.
• Ensure cleanliness, stock levels, and attractive displays.

Skills

Food & beverage experience

Cash handling

Customer service

Supervisory experience

Job description

HMSHost is seeking a Manager II to assist branch management in executing complex QSR or Casual Dine restaurant operations. You will ensure the restaurant is clean, ready for business, staffed, and operates to high standards.

You will use prescribed policies to guide decisions and uphold health and safety guidelines while leading a team. Reporting to the GM or Director of Operations, you will oversee opening and closing routines, staffing, scheduling, and customer service, ensuring consistent