Restaurant Shift Leader: Lead Team & Guest Experience

Wingmen V Llc; Normal (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

Wingmen V Llc seeks a Shift Leader in Normal, IL to support management and ensure exceptional service during peak periods. Responsibilities include leading team performance, handling Guest inquiries, and managing restaurant operations efficiently.

The ideal candidate must possess leadership skills, and be at least 21 years old with relevant certifications. The role requires a dedication to maintaining food quality and safety, while also delivering a positive experience for both guests and Team Members.

Qualifications

• Must be reliable and dependable by adhering to a schedule.
• Knowledgeable about current marketing initiatives.
• Strong interpersonal skills are essential.

Responsibilities

• Ensure 100% table visits and resolve Guest issues.
• Lead and coach Team Member performance.
• Perform shift change and complete appropriate paperwork.

Skills

Leadership and facilitation abilities

Superior verbal communication

Ability to resolve Guest issues

Conflict management skills

Basic mathematical skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc seeks a Shift Leader in Normal, IL to support management and ensure exceptional service during peak periods. Responsibilities include leading team performance, handling Guest inquiries, and managing restaurant operations efficiently.

The ideal candidate must possess leadership skills, and be at least 21 years old with relevant certifications. The role requires a dedication to maintaining food quality and safety, while also delivering a positive experience for both guests and Team Members.