Restaurant Shift Lead & Team Coach

Wingmen V Llc; Town of Macomb (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Wingmen V Llc is seeking a Shift Leader/Trainer for Buffalo Wild Wings in Macomb, IL. The role supports management, leads team members through peak periods, and ensures guest satisfaction during every shift.

Qualified candidates are 21+, have a Wing Certified Trainer credential, and hold a Shift Leader certification. The position involves opening/closing, cash handling, and maintaining service standards with a focus on safety and quality.

Qualifications

• Must be at least 21 years old.
• Certified Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.
• Strong leadership and interpersonal communication skills.
• Knowledge of restaurant operations and safety procedures.
• Familiarity with responsible alcohol service requirements.

Responsibilities

• Oversee shift operations and ensure all guest issues are resolved.
• Lead and coach team members to meet service standards.
• Open, close, and manage shift paperwork and cash handling.
• Monitor labor, food quality, safety, and guest satisfaction.
• Address guest complaints and resolve issues promptly.
• Coordinate front- and heart-of-house tasks for smooth service.

Skills

Leadership

Communication

Customer Service

Operations

Team Coaching

Conflict Resolution

Education

Wing Certified Trainer

Shift Leader Certification

Minimum age 21

Job description

Wingmen V Llc is seeking a Shift Leader/Trainer for Buffalo Wild Wings in Macomb, IL. The role supports management, leads team members through peak periods, and ensures guest satisfaction during every shift.

Qualified candidates are 21+, have a Wing Certified Trainer credential, and hold a Shift Leader certification. The position involves opening/closing, cash handling, and maintaining service standards with a focus on safety and quality.