Shift Supervisor & Team Leader – Front of House Ops

Anchor Point Management Group; Peoria (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Buffalo Wild Wings in Peoria, IL is seeking a shift leader with strong leadership and guest-service skills to support management and coach team members. The role focuses on operating readiness, safety, and daily execution to ensure guest satisfaction and smooth service.

The position requires certification in Wing Trainer and Shift Leader, is located at 5121 W American Prairie Drive, and pays an hourly rate with opportunities during peak periods.

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Superior verbal communication and interpersonal skills.
• Ability to take and give direction, and execute team and company objectives.
• Knowledgeable of proper sanitation, food safety, and security procedures.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Open and close the restaurant, including all appropriate paperwork
• Monitor food quality, labor, and safety throughout the shift
• Address Guest complaints in the restaurant

Skills

Leadership

Team management

Communication

Problem solving

Customer service

Education

Wing Certified Trainer certification

Shift Leader certification

Job description

Buffalo Wild Wings in Peoria, IL is seeking a shift leader with strong leadership and guest-service skills to support management and coach team members. The role focuses on operating readiness, safety, and daily execution to ensure guest satisfaction and smooth service.

The position requires certification in Wing Trainer and Shift Leader, is located at 5121 W American Prairie Drive, and pays an hourly rate with opportunities during peak periods.