Restaurant Shift Leader — Guest Experience & Ops

Firehouse Subs - J-Bears LLC; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid weekly

Free uniforms

Flexible schedule

Free food & snacks

Job summary

Firehouse Subs Fort Wayne is seeking a shift supervisor responsible for the profitable operation of a designated shift under the General Manager. You will ensure compliance with health, wage, age and employment regulations and uphold Firehouse Subs policies.

You will lead the restaurant team to deliver exceptional guest service, quality and cleanliness, assist in implementing operations plans, participate in interviewing and training, and communicate issues to the GM.

Qualifications

• Must comply with health and safety regulations.
• Experience working in a fast-paced restaurant.
• Able to work flexible shifts including evenings, weekends.

Responsibilities

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” and mission and vision statements.
• Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Actively participates in all Public Safety Foundation initiatives.
• Represents Firehouse Subs® in a professional, positive manner at all times.
• Communicates effectively to the GM/Owner any and all issues that may impact our business.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by GM/Owner.

Skills

Leadership

Communication skills

Time management

Customer service

Team supervision

Tools

POS system

Job description

Firehouse Subs Fort Wayne is seeking a shift supervisor responsible for the profitable operation of a designated shift under the General Manager. You will ensure compliance with health, wage, age and employment regulations and uphold Firehouse Subs policies.

You will lead the restaurant team to deliver exceptional guest service, quality and cleanliness, assist in implementing operations plans, participate in interviewing and training, and communicate issues to the GM.