Guest Experience Lead & Ops Pro

Firehouse Subs; Mooresville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Other

Job summary

Firehouse Subs is seeking a proactive Shift Leader to support the General Manager and run daily restaurant operations during scheduled shifts. You are the face of Firehouse Subs, delivering great guest service and ensuring compliance and efficiency.

This position can be part-time or full-time in most locations. You must be able to stand, lift up to 50 lbs, and help train and supervise team members to maintain safety, quality, and a welcoming environment.

Qualifications

• Experience in hospitality or quick-service environment preferred.
• Ability to lead a team and maintain guest satisfaction.
• Knowledge of health, safety, wage and employment regulations.

Responsibilities

• Assists GM in executing store operations during shifts.
• Deploys team members and delegates tasks to complete daily systems.
• Maintains guest service standards and store cleanliness.
• Ensures compliance with local, state and federal regulations.
• Participates in interviewing, training and disciplining employees as needed.
• Reacts quickly to issues and communicates with GM/Owner.

Skills

Customer service

Leadership

Team management

Communication

Tools

Microsoft Office

POS / Register system

Job description

Firehouse Subs is seeking a proactive Shift Leader to support the General Manager and run daily restaurant operations during scheduled shifts. You are the face of Firehouse Subs, delivering great guest service and ensuring compliance and efficiency.

This position can be part-time or full-time in most locations. You must be able to stand, lift up to 50 lbs, and help train and supervise team members to maintain safety, quality, and a welcoming environment.