Restaurant Shift Leader: Elevate Team Performance

Ultipro; Oliver Springs (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Oliver Springs, TN seeks a Shift Leader to support the General Manager and on-duty supervisor with restaurant operations. You will lead shift activities, ensure high-quality service, and help the team deliver on the business plan.

Responsibilities include training crew, supervising line staff, solving problems, and communicating with guests and staff to maximize sales and maintain standards. This is a hands-on leadership role in a fast-paced setting.

Qualifications

• Minimum 2–3 years in restaurant management or related field.
• High School Diploma or GED required.
• Strong planning, time management and organizational skills.
• Excellent communication and team-building abilities.
• Ability to troubleshoot cash handling problems and maintain accuracy.

Responsibilities

• Provide quality product and customer service to ensure satisfaction.
• Lead shift activities and support management to maximize sales and profits.
• Ensure crew and team leaders meet job expectations.
• Communicate effectively with internal and external contacts.
• Attend trainings and company meetings; participate in webinars and calls.
• Assist in implementing process improvements as required.

Skills

Restaurant management experience

Team leadership

Planning & time management

Analytical skills

Problem solving

Cash handling

Communication skills

Attention to detail

Education

High School Diploma/GED

Job description

Ultipro in Oliver Springs, TN seeks a Shift Leader to support the General Manager and on-duty supervisor with restaurant operations. You will lead shift activities, ensure high-quality service, and help the team deliver on the business plan.

Responsibilities include training crew, supervising line staff, solving problems, and communicating with guests and staff to maximize sales and maintain standards. This is a hands-on leadership role in a fast-paced setting.