Restaurant Shift Lead & Ops Coach

Wendy; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Wendy is seeking a Shift Manager to lead opening and closing duties and support daily operations, ensuring restaurant effectiveness, quality and customer service.

You will train crew, supervise Team Trainers, manage cash, run walks to readiness, and coordinate schedules to meet service standards. ServSafe certification by end of training is required; 18+ and 6+ months of related experience are expected; occasional travel to other locations may be needed.

Qualifications

• Must be at least 18 years old.
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
• ServSafe certification by end of training.

Responsibilities

• Train, monitor, and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Supervise crew members and Team Trainers in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of VOC issues as needed.
• Onboard new hires in Workday.

Skills

Multi-tasking

Teamwork

Customer service focus

Professionalism

Discretion

Composure

Education

High school diploma or GED

Job description

Wendy is seeking a Shift Manager to lead opening and closing duties and support daily operations, ensuring restaurant effectiveness, quality and customer service.

You will train crew, supervise Team Trainers, manage cash, run walks to readiness, and coordinate schedules to meet service standards. ServSafe certification by end of training is required; 18+ and 6+ months of related experience are expected; occasional travel to other locations may be needed.