Restaurant Operations Lead & Team Coach

Hunter Super Techs - TurnPoint; Simpsonville (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Wendy's in the United States is seeking a capable shift supervisor to train crew on food safety, manage cash operations, and ensure readiness for opening, rushing, and closing. You will work with the management team to develop and communicate with crew and Team Trainers, promoting retention and high performance.

Responsibilities include supervising daily tasks, ensuring quality and service standards, and maintaining a safe, professional environment for customers and staff.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years of age.
• One or more years of restaurant experience.
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
• Ability to multi-task while maintaining composure and giving sound direction.
• Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.
• Ability to travel to other restaurants, area office, etc., as business needs dictate.
• Must have or be willing to obtain ServSafe certification by end of training.

Responsibilities

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
• Supervise crew members and Team Trainers in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Help execute appropriate shift-specific procedures according to daily operations plan. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of customer complaints or concerns as needed.

Education

High School Diploma or GED

Must be at least 18 years of age

One or more years of restaurant experience

6 months or more of restaurant, retail, customer service focused, or equivalent experience

Ability to multi-task while maintaining composure

Professionalism, composure, and discretion when expediting or resolving customer concerns

Willingness to travel to other locations as needed

ServSafe certification by end of training

Job description

Wendy's in the United States is seeking a capable shift supervisor to train crew on food safety, manage cash operations, and ensure readiness for opening, rushing, and closing. You will work with the management team to develop and communicate with crew and Team Trainers, promoting retention and high performance.

Responsibilities include supervising daily tasks, ensuring quality and service standards, and maintaining a safe, professional environment for customers and staff.