Restaurant Shift Leader: Open/Close & Team Excellence

Wendy; Toledo (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Wendy is seeking a Shift Manager to lead opening and closing duties, oversee daily restaurant operations, and ensure food safety, quality, and exceptional customer service. You will help train crew, supervise Team Trainers, and assist in scheduling to maintain coverage during busy periods.

The role requires strong multitasking, a professional demeanor, and the ability to communicate effectively with staff and management in a fast-paced environment.

Qualifications

• Must be able to multitask in a fast-paced environment.
• Strong customer service focus and professionalism.
• Ability to lead, train and motivate team members.

Responsibilities

• Train, monitor, and reinforce food safety procedures for crew members.
• Act as Cash Manager as needed and manage cash at open/close.
• Supervise crew and Team Trainers to maximize retention and performance.
• Ensure shift procedures and coverage meet company standards and VOC resolutions.
• Coordinate with management to maintain quality, production, and service standards.

Skills

Multitasking

Customer service

Team leadership

Professionalism

Discretion

Communication

Education

High School Diploma or GED

ServSafe certification

Job description

Wendy is seeking a Shift Manager to lead opening and closing duties, oversee daily restaurant operations, and ensure food safety, quality, and exceptional customer service. You will help train crew, supervise Team Trainers, and assist in scheduling to maintain coverage during busy periods.

The role requires strong multitasking, a professional demeanor, and the ability to communicate effectively with staff and management in a fast-paced environment.