Restaurant Ops Lead: Service, Safety & Team Training

Wendy's; Livonia (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Wendy's in the United States is seeking a Shift Manager to assist operations, train crew on food safety, and manage cash at opening and closing times. You will help ensure the restaurant runs smoothly during shifts and upholds customer service standards.

You will coordinate with the restaurant management team to schedule staff, supervise team trainers, and communicate through meetings to maximize retention while maintaining a safe, professional environment for guests and employees.

Responsibilities

• Assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.

Job description

Wendy's in the United States is seeking a Shift Manager to assist operations, train crew on food safety, and manage cash at opening and closing times. You will help ensure the restaurant runs smoothly during shifts and upholds customer service standards.

You will coordinate with the restaurant management team to schedule staff, supervise team trainers, and communicate through meetings to maximize retention while maintaining a safe, professional environment for guests and employees.