Restaurant Shift Lead — Guest Experience & Ops

Qdoba Restaurants; Swampscott (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision insurance

401k plan

PTO including vacation

Job summary

A leading fast-casual restaurant chain is seeking a Shift Lead to oversee restaurant operations, ensuring excellent guest service and compliance with policies. The ideal candidate has a high school diploma and at least 6 months of restaurant operations experience. Responsibilities include maintaining brand standards, training staff, and interacting positively with guests. This position offers competitive pay and benefits including medical, dental, and PTO for eligible employees.

Qualifications

• Must be at least 18 years old.
• Experience in restaurant operations for at least 6 months.
• Able to communicate in English; Spanish comprehension is helpful.

Responsibilities

• Maintain brand image by ensuring cleanliness and excellent service.
• Encourage teams to deliver excellent guest service.
• Support the General Manager in training and identifying Shift Lead candidates.

Skills

Communication in English

Basic math skills

Computer/POS skills

Education

High school diploma or equivalent

Tools

ServSafe certification

Job description

A leading fast-casual restaurant chain is seeking a Shift Lead to oversee restaurant operations, ensuring excellent guest service and compliance with policies. The ideal candidate has a high school diploma and at least 6 months of restaurant operations experience. Responsibilities include maintaining brand standards, training staff, and interacting positively with guests. This position offers competitive pay and benefits including medical, dental, and PTO for eligible employees.