Restaurant Shift Lead - Guest Experience & Ops

Work at Acme.com; San Mateo, Dallas (CA, TX); On-site; USD 45,000 - 55,000; Full time

Job summary

A restaurant chain is seeking a Shift Supervisor to oversee daily operations, enhance guest satisfaction, and ensure compliance with food safety standards. The ideal candidate will have prior leadership experience in the restaurant industry, alongside skills in food planning and personnel management. Responsibilities include managing staff, resolving customer complaints, and ensuring a high-quality dining experience. This role requires strong organizational skills and the ability to guide a diverse team in a fast-paced environment.

Qualifications

• Minimum six months in a leadership position at Benihana with good performance.
• Previous experience in a teppanyaki style restaurant preferred.
• Serv Safe certified and alcohol service certified preferred.

Responsibilities

• Oversees and manages all areas of the restaurant.
• Investigates and resolves food quality and service complaints.
• Ensures good safety practices of employees and guests.
• Ensures consistent high quality of food preparation and service.
• Supervises inventories and portion control.

Skills

Food planning and preparation

Personnel management

Recordkeeping

Basic math skills

Microsoft Suite proficiency

Education

High School Graduate or equivalent

College degree in hospitality management or related field

Tools

POS system

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A restaurant chain is seeking a Shift Supervisor to oversee daily operations, enhance guest satisfaction, and ensure compliance with food safety standards. The ideal candidate will have prior leadership experience in the restaurant industry, alongside skills in food planning and personnel management. Responsibilities include managing staff, resolving customer complaints, and ensuring a high-quality dining experience. This role requires strong organizational skills and the ability to guide a diverse team in a fast-paced environment.